Privacy Policy

Arrow Rehabilitation (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of your personal and health information. This policy explains how we collect, use and safeguard your information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

Information We Collect

We collect personal information you provide when booking or receiving care — including your name, contact details, health history and insurance information — as well as information generated during your treatment.

How We Use Your Information

Your information is used to provide and coordinate care, process insurance claims (including ICBC and WorkSafeBC), communicate with you about appointments, and meet our legal and professional obligations.

Disclosure & Sharing

We only share your information with your consent or as required by law — for example, with your insurer for direct billing, or with other health practitioners involved in your care.

Protecting Your Information

We use reasonable physical, technical and administrative safeguards to protect your information against unauthorized access, use or disclosure.

Your Rights

You may request access to your personal information or ask us to correct it. To make a request or ask a question about this policy, contact us at [email protected].

This policy is provided as a general template and should be reviewed by the clinic to reflect its exact practices.