FAQ

If you can’t find what you are looking for call us at (604)593-2090 or email:

What is your Cancellation & No Show Policy?

We require 24 hours notice for the cancellation of your appointment. If you cancel an appointment with less than 24 hours notice, or no show, a cancellation fee of $20 will be charged to you.

*Please note that if there is a valid extenuating circumstance, please let our staff know and the cancellation fee will not be observed.*

How long is the wait for an appointment?

Same day appointments are available.

Will Physiotherapy help me?

The assessment will enable me to establish this. Should I feel physio is not appropriate, rest assured, I will refer you to the appropriate medical personnel.

What can I expect when I receive treatment?

The first session will involve a thorough assessment to identify the cause of your symptoms. Your physiotherapist will explain these findings to you and will devise a treatment plan to allow you to achieve your goals. The effects of any treatment will be monitored and adjusted accordingly dependent on your feedback.

What can I expect when I receive treatment?

The first session will involve a thorough assessment to identify the cause of your symptoms. Your physiotherapist will explain these findings to you and will devise a treatment plan to allow you to achieve your goals. The effects of any treatment will be monitored and adjusted accordingly dependent on your feedback.

What can I expect when I receive treatment?

The first session will involve a thorough assessment to identify the cause of your symptoms. Your physiotherapist will explain these findings to you and will devise a treatment plan to allow you to achieve your goals. The effects of any treatment will be monitored and adjusted accordingly dependent on your feedback.

How long is the first visit?

Initial Assessment and Treatment will be 45 mins to 1 Hour

How many sessions will I need?

After initial assessment your Physiotherapist will discuss this with you. It is important to remember that every condition is different, and therefore respond differently to treatment. If you feel that you are not progressing as you would expect then your treatment can be re-evaluated or referred to an appropriate consultant.

How often will I require treatment?

The number of treatments you require is difficult to determine because it will depend on the presenting condition and diagnosis. The earlier we treat your condition the better the outcome and recovery. The average number of Physiotherapy treatment for clients is four.

By which methods do you accept payment?

We accept Visa, Mastercard, Interac (Debit), Cash and Cheque

We offer flexible payment plans for ICBC clients, please call (604) 593–2090, our Surrey location for more information.

Hours of Operation

Mon-Fri: 8am-8pm
Sat: 12pm-5pm
Sun: By Appointment Only

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